Shipping Policy

Effective Date: [2024/07/08]

At Molteza, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for details on delivery times, shipping rates, and other important information.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• Orders placed after 4:00 PM local time will be processed the next business day.

• Once your order is shipped, you will receive a confirmation email with a tracking number.

2. Estimated Delivery Time & Shipping Fees

⚠️ Delivery times are estimates and may vary due to customs delays, weather, or peak seasons.

3. Free Shipping

We offer free standard shipping on orders over the following thresholds:

• US & Canada: Free shipping on orders over $100

• UK & Europe: Free shipping on orders over $120

• Asia & Australia: Free shipping on orders over $100

4. Shipping Countries

We currently ship to over 50 countries worldwide. However, we do not ship to:

• PO Boxes, APO/FPO addresses

• Restricted countries under international shipping bans

If your country is not listed at checkout, please contact us at support@molteza.com.

5. Customs, Duties & Taxes

• International orders may be subject to customs duties, VAT, or import taxes upon arrival, depending on your country’s regulations.

• These charges are not included in the item price or shipping fee and are the responsibility of the customer.

• Molteza is not liable for any delays caused by customs clearance.

6. Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery window, please first check with your local carrier using the tracking number. If you suspect your order is lost or undelivered, contact us at support@molteza.com and we will assist you promptly.

7. Incorrect Address Disclaimer

Please ensure your shipping address is complete and accurate at the time of purchase. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.

8. Order Tracking

Once your order has shipped, a tracking number will be emailed to you. You can track your order directly via the carrier's website or our order tracking page.

9. Changes & Updates

Molteza reserves the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting.

📩 For further shipping questions, contact us at:
support@molteza.com