Frequently Asked Questions (FAQ)

🛒 Orders & Products

Q: How do I place an order?
A: Simply browse our collections, choose your desired item, select the size and color, and click “Add to Cart.” Then proceed to checkout and follow the instructions to complete your purchase.

Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been shipped yet, please email us at support@molteza.com within 12 hours. Once the order is processed, we may not be able to make changes.

Q: What if an item is out of stock?
A: You can click "Notify Me When Available" on the product page or contact us for restock information.

📦 Shipping

Q: Do you ship internationally?
A: Yes, we ship to over 50 countries worldwide. You can check if your country is supported at checkout.

Q: How long will it take to receive my order?
A: Standard delivery usually takes 7–15 business days, depending on your location. Express options are available at checkout.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track it on the carrier’s website or our tracking page.

🔁 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in original condition. Please visit our Return Policy page for full details.

Q: Can I exchange an item?
A: We don’t offer direct exchanges. Please return the item and place a new order for the size or style you need.

Q: Do I have to pay for return shipping?
A: Yes, unless the item was incorrect or defective. Customers are responsible for return shipping costs.

📏 Sizing & Fit

Q: How do I choose the right size?
A: Each product page includes a Size Guide to help you find your best fit. If you need extra help, contact us — we’re happy to advise based on your measurements.

Q: Do you offer petite or plus sizes?
A: We currently offer sizes XS to XL, with some styles available in extended sizing. We're expanding our range soon!

💳 Payment & Security

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options.

Q: Is my payment secure?
A: Absolutely. All payments are processed via secure, encrypted gateways. We do not store any credit card information on our servers.

🧾 Others

Q: Will I be charged duties or taxes on international orders?
A: Possibly. Import duties and taxes are not included in the checkout total and may be charged upon delivery, depending on your country’s customs regulations.

Q: How can I contact customer support?
A: You can email us anytime at support@molteza.com. We usually respond within 24–48 business hours.