Terms of service
Last Updated: September 24, 2026
Welcome to Molteza.
These Terms of Service ("Terms") govern your access to and use of the Molteza website, online store, products, services, and related features (collectively, the "Website").
The Website is operated by:
Shenzhen Zixiangzhao Industrial Co., Ltd.
Email: support@molteza.com
Phone: +86 17673793355
Address: Room 216, 2nd Floor, Liangji Building, Donghuan 1st Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen
By accessing or using the Website, placing an order, creating an account, or purchasing products from us, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use the Website or place an order.
1. ABOUT MOLTEZA
Molteza is an online retail store operated by Shenzhen Zixiangzhao Industrial Co., Ltd.
We offer fashion and related consumer products through our online store.
We reserve the right to update, modify, suspend, or discontinue any part of the Website or our services at any time, subject to applicable law.
2. ELIGIBILITY
You must be legally capable of entering into a binding agreement under the laws applicable to you to use our Website or place an order.
If you use the Website on behalf of another person or organization, you represent that you have the authority to bind that person or organization to these Terms.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, colors, specifications, sizes, prices, availability, and other information displayed on the Website are accurate and up to date.
However, product images may appear differently depending on your device, display settings, lighting, or other technical factors.
We do not guarantee that every product description, image, specification, or other information on the Website will always be completely accurate, current, or error-free.
We reserve the right to correct errors, omissions, inaccuracies, or outdated information at any time.
4. PRODUCT AVAILABILITY
All products are subject to availability.
Product availability displayed on the Website may change without notice.
Adding a product to your shopping cart does not guarantee that the product will remain available until checkout or fulfillment.
If a product becomes unavailable after an order has been placed, we may contact you regarding the available options.
If we are unable to fulfill the order, we will cancel the affected portion of the order and refund any amount paid for the unavailable product using the original payment method, subject to applicable payment processing procedures.
5. PRICES AND CURRENCY
All prices displayed on the Website are stated in the currency shown at the time of purchase.
Prices may change from time to time without prior notice.
A price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred or where otherwise permitted by applicable law.
We make reasonable efforts to display accurate prices. However, if an obvious pricing or product information error occurs, we reserve the right to correct the error and, where legally permitted, cancel the affected order.
If an order is cancelled because of a pricing or product information error, any payment already received for the cancelled order will be refunded.
6. ORDERS AND ORDER ACCEPTANCE
When you place an order through our Website, you are making an offer to purchase the selected products.
After you submit an order, you may receive an order confirmation email.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or that the products have been shipped.
We reserve the right to accept, reject, limit, or cancel an order where permitted by applicable law, including in cases involving:
- Product unavailability;
- Pricing or product information errors;
- Suspected fraudulent or unauthorized transactions;
- Incorrect or incomplete customer information;
- Shipping restrictions;
- Payment problems; or
- Other circumstances that prevent us from reasonably fulfilling the order.
If we cancel an order after receiving payment, we will issue an applicable refund.
7. PAYMENT
Payment must be completed using the payment methods made available at checkout.
Payment information may be processed by third-party payment service providers.
We generally do not directly store complete payment card information on our own systems when payment processing is provided by a third-party payment provider.
Your use of a third-party payment service may also be subject to that provider's own terms and privacy policy.
8. SHOPLINE PLATFORM
Our online store is operated using SHOPLINE, an e-commerce platform that provides technology and infrastructure for our online store.
SHOPLINE may process information necessary to provide store functions, including website operation, account management, checkout, order processing, security, analytics, and other platform-related services.
Your use of our Website may therefore involve the processing of personal information by SHOPLINE or its relevant service providers in accordance with applicable terms and privacy requirements.
SHOPLINE's services are provided under its own terms and policies where applicable.
For more information about how we handle personal information in connection with SHOPLINE and other service providers, please review our Privacy Policy.
9. SHIPPING AND DELIVERY
We ship orders to destinations supported by our available shipping services.
Shipping methods, delivery estimates, shipping fees, and available destinations are displayed at checkout or in our Shipping Policy.
Estimated delivery times are provided for general guidance and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by factors outside our reasonable control, including:
- Customs clearance;
- Import restrictions;
- Weather;
- Carrier delays;
- Public holidays;
- Incorrect or incomplete shipping information;
- Transportation disruptions; and
- Other circumstances beyond our reasonable control.
Customers are responsible for providing accurate and complete delivery information.
10. LOGISTICS AND DELIVERY SERVICE PROVIDERS
To fulfill and deliver your orders, we may share necessary customer and order information with third-party logistics, shipping, courier, fulfillment, warehouse, and delivery service providers.
Depending on the destination and shipping method selected, such providers may include the logistics or delivery companies actually used to fulfill your order.
The information shared may include, where necessary:
- Recipient name;
- Shipping address;
- Telephone number;
- Email address;
- Order number;
- Product and package information; and
- Other information necessary to complete delivery.
Such service providers may process your information according to their own privacy policies and applicable laws.
11. CUSTOMS, TAXES, AND IMPORT DUTIES
For international orders, customs duties, import taxes, VAT, brokerage fees, or other government charges may apply depending on the destination country.
Unless expressly stated otherwise at checkout, such charges are generally the responsibility of the customer.
Customs requirements and import rules vary by country. We cannot guarantee that every product can be imported into every destination.
Customers are responsible for complying with applicable import laws and regulations in their destination country.
12. RETURNS AND REFUNDS
Our returns and refunds are governed by our Return Policy.
Please review the Return Policy before purchasing.
Products may generally be eligible for return within the period and under the conditions stated in our Return Policy.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or waived.
13. ORDER CANCELLATION
Where permitted by our Return Policy, customers may request cancellation before an order has been shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
If cancellation is accepted, refunds will be processed using the original payment method, subject to payment provider processing times.
14. USER ACCOUNTS
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account.
You agree to provide accurate and current information and to promptly update information when necessary.
You must notify us if you believe your account has been accessed without authorization.
We may suspend or terminate an account where reasonably necessary to protect the Website, other users, our business, or to comply with applicable law.
15. PROHIBITED USES
You may not use the Website:
- For any unlawful purpose;
- To violate applicable laws or regulations;
- To engage in fraud or unauthorized transactions;
- To interfere with the security or operation of the Website;
- To introduce malicious software, code, or other harmful material;
- To attempt unauthorized access to our systems or accounts;
- To collect or misuse information about other users;
- To infringe intellectual property or other rights;
- To place orders using false or misleading information; or
- To engage in conduct that may reasonably harm our Website, business, customers, or service providers.
16. INTELLECTUAL PROPERTY
Unless otherwise stated, the Website and its content, including text, product descriptions, images, graphics, logos, designs, layouts, photographs, videos, software, and other materials, are owned by or licensed to Shenzhen Zixiangzhao Industrial Co., Ltd. or its relevant licensors.
You may access and use the Website for personal and lawful shopping purposes.
You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit Website content without our prior written permission, except where permitted by applicable law.
17. THIRD-PARTY SERVICES AND LINKS
Our Website may use or integrate third-party services, applications, technologies, websites, payment services, logistics services, analytics services, advertising services, and other external platforms.
These may include, depending on the services enabled on our Website:
- SHOPLINE;
- Payment service providers;
- Logistics and delivery providers;
- Advertising platforms and advertising account platforms;
- Analytics and measurement services;
- Email and customer communication providers;
- Security and fraud prevention providers; and
- Other technology or business service providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for the independent policies, practices, availability, or content of third-party services, except to the extent required by applicable law.
18. ADVERTISING AND MARKETING PLATFORMS
We may use third-party advertising and marketing platforms to promote our products, measure advertising performance, understand customer interactions, and provide relevant advertising.
Depending on the advertising services actually used by us, these platforms may include services such as Google Ads, Meta Ads, TikTok Ads, or other advertising platforms.
Where required by applicable law, non-essential advertising and marketing cookies or tracking technologies will be used only after obtaining the required consent.
For additional information, please review our Privacy Policy.
19. DATA PROTECTION AND PRIVACY
We collect, use, store, and share personal information as described in our Privacy Policy.
By using the Website, you acknowledge that your personal information may be processed by service providers necessary and by us to operate the Website and fulfill your orders.
These service providers may include SHOPLINE, payment providers, logistics and delivery providers, advertising and marketing platforms, analytics providers, customer service providers, and security providers.
20. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies for essential website functions and, where permitted, analytics, personalization, advertising, and marketing purposes.
Where required by applicable law, you may choose whether to accept non-essential cookies through our cookie consent and preference-management tools.
For more information about cookies and similar technologies, please see our Privacy Policy.
21. CUSTOMER REVIEWS AND USER CONTENT
If you voluntarily submit reviews, comments, photographs, testimonials, or other content to us, you represent that you have the necessary rights to submit such content.
You grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and publish such content for operating, promoting, and improving our Website and products, subject to applicable law.
We reserve the right to remove content that is unlawful, misleading, abusive, defamatory, infringing, or otherwise inappropriate.
22. DISCLAIMER
To the maximum extent permitted by applicable law, the Website and its content are provided on an "as available" and "as is" basis.
We do not guarantee that:
- The Website will always be available;
- The Website will be uninterrupted or error-free;
- Product information will always be completely accurate;
- The Website will be free from viruses or other harmful components; or
- Every product will remain available.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
23. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of products.
This limitation does not apply to liability that cannot legally be excluded or limited under applicable law, including mandatory consumer rights.
24. EVENTS BEYOND OUR CONTROL
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, customs delays, government actions, labor disputes, internet or telecommunications failures, or other events beyond our reasonable control.
25. CHANGES TO THESE TERMS
We may update these Terms from time to time.
When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice.
Your continued use of the Website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
26. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws applicable to Shenzhen Zixiangzhao Industrial Co., Ltd., without regard to conflict-of-law principles, except where mandatory consumer protection laws in your country of residence provide otherwise.
Any dispute arising from or relating to these Terms or your use of the Website will be handled by the competent courts or dispute-resolution authorities having jurisdiction under applicable law.
Nothing in this section limits any mandatory right you may have to bring a claim in the courts or forums available to you under applicable consumer protection law.
27. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
28. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy constitute the terms governing your use of our Website and purchase of our products, except where additional terms expressly apply to a particular service or transaction.
29. CONTACT US
If you have questions regarding these Terms, please contact us:
Shenzhen Zixiangzhao Industrial Co., Ltd.
Email: support@molteza.com
Phone: +86 17673793355
Address: Room 216, 2nd Floor, Liangji Building, Donghuan 1st Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen
(Note: This is not the return address. Please get in touch with customer service to obtain the return address.)
Website: https://www.molteza.com/