Payment Instructions
Last Updated: September 24, 2026
Welcome to Molteza.
This Payment Instructions page explains the payment methods, payment processing, and related procedures applicable to purchases made through the Molteza website.
1. PAYMENT METHODS
Payment must be completed using the payment methods made available at checkout.
Available payment methods may vary depending on your location, order, currency, and other applicable conditions.
The payment methods available for your order will be displayed during the checkout process.
2. PAYMENT PROCESSING
When you place an order, you authorize us and the applicable payment service provider to process the payment for the amount shown at checkout.
Payment may be processed by third-party payment service providers.
Your use of a third-party payment service may also be subject to that provider's own terms, conditions, and privacy policy.
3. PAYMENT CONFIRMATION
After payment has been successfully processed, you may receive an order confirmation email.
An order confirmation indicates that we have received your order. It does not necessarily mean that the order has been accepted, fulfilled, or shipped.
We reserve the right to review and verify orders before fulfillment where reasonably necessary.
4. PAYMENT INFORMATION
Payment information may be collected and processed by the applicable payment service provider.
We generally do not directly store complete payment card information on our own systems when payment processing is provided by a third-party payment provider.
Customers are responsible for providing accurate payment and billing information during checkout.
5. FAILED OR DECLINED PAYMENTS
If a payment is declined, rejected, or cannot be completed, the order may not be processed until successful payment is received.
You may be asked to verify your payment information or use another available payment method.
Molteza is not responsible for payment failures caused by a customer's bank, card issuer, payment provider, insufficient funds, incorrect payment information, or other circumstances outside our reasonable control.
6. CURRENCY AND PRICES
Prices are displayed in the currency shown on the Website or during checkout.
The final amount payable will be shown before you complete your purchase.
Currency conversion rates, foreign transaction fees, or other charges imposed by your bank or payment provider may apply and are generally outside our control.
7. REFUNDS
Where a refund is approved under our Return Policy or other applicable policies, the refund will generally be processed using the original payment method.
The time required for a refund to appear in your account may depend on the applicable payment provider, bank, or card issuer.
For additional information, please review our Return Policy.
8. PAYMENT SECURITY
We take reasonable measures to support the security of payment transactions processed through our Website.
However, no electronic payment or transmission method can be guaranteed to be completely secure.
Customers should use secure devices and networks when providing payment information and should promptly notify their payment provider if they identify any unauthorized transaction.
9. CONTACT US
If you have questions regarding payment or an order, please contact us:
Email: support@molteza.com
Phone: +86 17673792619
Address: Room 216, 2nd Floor, Liangji Building, Donghuan 1st Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen