Privacy policy
Last Updated: September 24, 2026
Shenzhen Zixiangzhao Industrial Co., Ltd. ("Molteza", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit or use our website, https://www.molteza.com/ (the "Website"), create an account, place an order, contact us, subscribe to communications, interact with our advertisements, or otherwise use our services.
Please read this Privacy Policy carefully to understand how your personal information is handled.
By using our Website, you acknowledge the practices described in this Privacy Policy, subject to any rights and choices available to you under applicable law.
1. WHO WE ARE
The Website is operated by:
Shenzhen Zixiangzhao Industrial Co., Ltd.
Email: support@molteza.com
Phone: +86 17673793355
Address: Room 216, 2nd Floor, Liangji Building, Donghuan 1st Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen
For privacy-related questions, requests, or concerns, please contact us using the information above.
2. INFORMATION WE COLLECT
Depending on how you interact with our Website and services, we may collect the following categories of personal information.
2.1 Identity and Contact Information
We may collect:
- Full name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address;
- Country or region;
- Account information; and
- Other contact information that you voluntarily provide.
2.2 Order and Transaction Information
When you place an order, we may collect:
- Order number;
- Products purchased;
- Product quantities;
- Product prices;
- Shipping information;
- Billing information;
- Payment status;
- Transaction information;
- Return and refund information;
- Order history; and
- Communications relating to your order.
2.3 Payment Information
Payments may be processed by third-party payment service providers.
Depending on the payment method used, we may receive information such as:
- Payment method;
- Transaction reference;
- Payment status;
- Transaction amount;
- Billing information; and
- Other payment-related information necessary to confirm or manage a transaction.
Where payment processing is performed by a third-party payment provider, we generally do not directly store complete payment card numbers on our own systems.
Payment providers may process payment information under their own privacy policies and terms.
2.4 Account Information
If you create an account, we may collect:
- Name;
- Email address;
- Login information;
- Account preferences;
- Order history;
- Saved addresses; and
- Other information associated with your account.
2.5 Communications
If you contact us, we may collect information contained in your communications, including:
- Emails;
- Customer service requests;
- Messages;
- Product inquiries;
- Return or refund requests; and
- Other correspondence.
2.6 Device and Technical Information
When you visit our Website, we may automatically collect certain technical information, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Device settings;
- Language and regional settings;
- Referring URL;
- Pages viewed;
- Products viewed;
- Date and time of visits;
- Website interaction information;
- Approximate location derived from technical information; and
- Other technical information necessary for website operation, security, and performance.
2.7 Cookies and Similar Technologies
We may collect information through cookies, pixels, tags, scripts, SDKs, and similar technologies.
Depending on the technology used and your choices, this information may include:
- Website visits;
- Page views;
- Product views;
- Shopping cart activity;
- Purchase events;
- Advertising interactions;
- Website performance information;
- Device information;
- Browser information;
- Cookie identifiers;
- Advertising identifiers; and
- Other website interaction information.
3. INFORMATION FROM OTHER SOURCES
We may receive information from third parties when you interact with:
- Advertising platforms;
- Social media platforms;
- Marketing platforms;
- Analytics and measurement services;
- Payment providers;
- Logistics and delivery providers;
- Customer service providers;
- Security and fraud prevention services; or
- Other services connected with our Website.
The information we receive depends on the particular service, your interactions, your settings and permissions, and applicable law.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes.
4.1 Order Processing and Fulfillment
We use personal information to:
- Process and fulfill orders;
- Process payments;
- Arrange shipping and delivery;
- Provide customer support;
- Manage returns and refunds;
- Communicate with customers about orders;
- Verify transactions; and
- Provide services requested by you.
4.2 Website Operation
We may use information to:
- Operate and maintain our Website;
- Provide shopping cart and checkout functions;
- Manage customer accounts;
- Maintain website security;
- Prevent unauthorized activity;
- Troubleshoot technical problems;
- Improve website functionality; and
- Provide requested services.
4.3 Business Administration
We may use personal information for:
- Accounting;
- Record keeping;
- Order administration;
- Fraud prevention;
- Risk management;
- Dispute resolution;
- Legal compliance;
- Enforcement of agreements; and
- Protection of our rights, property, customers, and business.
4.4 Analytics and Website Improvement
We may use technical and usage information to:
- Understand how visitors use our Website;
- Measure website performance;
- Analyze product and customer interactions;
- Identify technical problems;
- Improve our Website;
- Improve our products and services; and
- Understand the effectiveness of our business activities.
4.5 Advertising and Marketing
Where permitted by applicable law, we may use personal information and information collected through cookies or similar technologies to:
- Promote our products and services;
- Measure advertising performance;
- Measure conversions;
- Understand interactions with advertisements;
- Conduct remarketing;
- Manage advertising audiences;
- Improve advertising campaigns;
- Attribute sales or conversions to advertising activities; and
- Provide more relevant advertising.
Where consent is required by applicable law, we will obtain the required consent before using non-essential advertising cookies, pixels, tags, or similar tracking technologies.
4.6 Communications
Where permitted by applicable law, we may use your contact information to send:
- Promotional communications;
- Product information;
- Offers;
- Newsletters;
- Customer service communications; and
- Other marketing communications.
You may unsubscribe from promotional communications at any time using the unsubscribe mechanism provided in the relevant communication.
Transactional communications, including order confirmations, payment notifications, shipping notifications, delivery notifications, security notices, and other service-related communications may continue where necessary.
5. LEGAL BASES FOR PROCESSING
Depending on your location and applicable law, we may process personal information on one or more of the following legal bases:
- Performance of a contract;
- Taking steps at your request before entering into a contract;
- Compliance with legal obligations;
- Our legitimate business interests;
- Your consent; and
- Other lawful grounds permitted by applicable law.
Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
6. HOW WE SHARE PERSONAL INFORMATION
We do not sell your personal information for money.
We may disclose, transfer, or otherwise make personal information available to third parties where reasonably necessary to operate our Website, provide our services, fulfill orders, process payments, provide customer support, conduct advertising and marketing, maintain security, or comply with applicable law.
The categories of third parties with whom we may share information include the following.
6.1 SHOPLINE — E-COMMERCE PLATFORM
Our online store is operated using SHOPLINE.
SHOPLINE provides the e-commerce infrastructure and technology used to operate our Website, including services such as:
- Storefront operation;
- Website hosting and infrastructure;
- Shopping cart functionality;
- Checkout;
- Order management;
- Customer account functionality;
- Website security;
- Technical services;
- Analytics and related store functions; and
- Other services necessary to operate our online store.
SHOPLINE and relevant service providers may process personal information necessary to provide these services.
The information processed may include:
- Customer name;
- Email address;
- Telephone number;
- Billing information;
- Shipping information;
- Account information;
- Order information;
- Transaction information;
- Device and technical information;
- Website usage information; and
- Other information necessary to provide the relevant services.
SHOPLINE may process information in accordance with its own terms, privacy policies, and applicable laws.
6.2 PAYMENT SERVICE PROVIDERS
We may use third-party payment processors, payment gateways, acquiring banks, digital payment providers, fraud prevention providers, and other payment service providers.
The payment service providers we use may change from time to time depending on:
- Available payment methods;
- Customer location;
- Transaction requirements;
- Security considerations;
- Payment processing requirements; and
- Our business needs.
These providers may process information necessary to authorize, process, verify, secure, and record transactions.
Depending on the payment method, information may include:
- Name;
- Billing information;
- Order information;
- Transaction amount;
- Payment method;
- Transaction reference;
- Payment status;
- Device or transaction information; and
- Other information reasonably necessary to process or secure a transaction.
6.3 LOGISTICS, FULFILLMENT, SHIPPING, AND DELIVERY PROVIDERS
We may use third-party logistics, fulfillment, warehouse, shipping, courier, transportation, customs clearance, and delivery service providers to process and fulfill customer orders.
The logistics and delivery providers we use may change from time to time depending on:
- Destination country;
- Shipping method;
- Product requirements;
- Carrier availability;
- Delivery requirements;
- Order volume; and
- Other operational considerations.
These providers may include international and local shipping carriers, logistics companies, fulfillment providers, warehouses, courier services, transportation providers, customs service providers, and delivery service providers.
Information shared may include:
- Recipient name;
- Shipping address;
- Telephone number;
- Email address where necessary;
- Order number;
- Product information;
- Package information;
- Delivery instructions;
- Customs-related information; and
- Other information reasonably necessary to fulfill and deliver an order.
6.4 ADVERTISING AND MARKETING PLATFORMS
We may use third-party advertising and marketing platforms, advertising networks, social media advertising services, retargeting providers, conversion measurement services, audience management platforms, affiliate or performance marketing services, and other advertising technology providers.
These providers may change from time to time depending on our business needs, marketing activities, advertising channels, and available technologies.
We may use such services to:
- Promote our products;
- Measure advertising performance;
- Measure conversions;
- Conduct remarketing;
- Manage advertising audiences;
- Understand interactions with advertisements;
- Improve advertising campaigns; and
- Attribute sales or conversions to advertising activities.
Depending on the services enabled on our Website, these providers may process or receive information such as:
- IP address;
- Device and browser information;
- Operating system;
- Cookie identifiers;
- Advertising identifiers;
- Website interaction information;
- Product views;
- Shopping cart activity;
- Purchase or conversion information;
- Approximate location;
- Referring URL;
- Advertising interaction information;
- Website event information; and
- Other information reasonably necessary for advertising, measurement, attribution, fraud prevention, or marketing purposes.
The specific information processed depends on the advertising technology, configuration, services enabled on our Website, and your privacy or cookie choices.
Where required by applicable law, we will obtain the required consent before using non-essential advertising cookies, pixels, tags, or similar tracking technologies.
Advertising and marketing providers may process information under their own privacy policies, terms, and applicable laws.
6.5 ANALYTICS AND MEASUREMENT PROVIDERS
We may use third-party analytics and measurement services to understand website traffic, customer behavior, product performance, and advertising effectiveness.
The analytics and measurement services we use may change from time to time.
These services may process information such as:
- IP address;
- Device information;
- Browser information;
- Website activity;
- Page views;
- Product views;
- Purchase events;
- Traffic sources;
- Website events; and
- Other usage information.
Where required by applicable law, non-essential analytics technologies will be used only after the required consent has been obtained.
6.6 CUSTOMER SERVICE AND COMMUNICATION PROVIDERS
We may use third-party providers to assist with:
- Customer support;
- Email communications;
- Transactional notifications;
- Marketing communications;
- Customer relationship management; and
- Other customer communications.
These providers may process information necessary to provide the relevant services.
6.7 SECURITY AND FRAUD PREVENTION PROVIDERS
We may use third-party security, fraud prevention, identity verification, transaction monitoring, and cybersecurity providers.
These services may process information necessary to:
- Detect fraud;
- Prevent unauthorized transactions;
- Protect customer accounts;
- Protect our Website;
- Detect malicious activity; and
- Maintain website and transaction security.
6.8 PROFESSIONAL AND LEGAL SERVICE PROVIDERS
We may disclose personal information to:
- Lawyers;
- Accountants;
- Auditors;
- Insurers;
- Consultants;
- Regulators;
- Courts;
- Government authorities; and
- Other professional advisers
where reasonably necessary for legal, regulatory, accounting, dispute resolution, security, or business purposes.
6.9 BUSINESS TRANSFERS
If our business is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
7. CHANGES TO THIRD-PARTY SERVICE PROVIDERS
The third-party service providers we use may change from time to time.
We may add, remove, replace, or change service providers within the categories described in this Privacy Policy, including payment providers, logistics providers, advertising platforms, analytics providers, communication providers, and security providers.
We do not necessarily update this Privacy Policy solely to identify each service provider where the new provider performs a substantially similar function and the processing remains within the purposes and categories described in this Privacy Policy.
However, where a change results in a materially different purpose, materially different category of personal information, or other change that requires additional disclosure or consent under applicable law, we will take appropriate steps to update our privacy practices and this Privacy Policy.
8. INTERNATIONAL DATA TRANSFERS
Because we operate an international e-commerce business and use service providers that may operate in different countries, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.
These countries may have data protection laws that differ from those in your country.
Where required by applicable law, we will take reasonable measures to provide appropriate safeguards for international transfers of personal information.
Such safeguards may include contractual protections, consent, adequacy mechanisms, or other legally recognized transfer mechanisms, depending on the circumstances and applicable law.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Fulfilling orders;
- Providing customer service;
- Managing customer accounts;
- Maintaining transaction records;
- Accounting and tax purposes;
- Preventing fraud;
- Resolving disputes;
- Enforcing agreements;
- Complying with legal obligations; and
- Protecting our legitimate business interests.
The specific retention period depends on the type of information, the purpose of processing, and applicable legal requirements.
When personal information is no longer reasonably necessary, we will delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.
10. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to operate and improve our Website.
Cookies may be used for the following purposes.
10.1 Strictly Necessary Cookies
These cookies are necessary for core website functions, including:
- Website operation;
- Shopping cart functionality;
- Checkout;
- Account functions;
- Security;
- Fraud prevention; and
- Other essential website services.
These cookies generally cannot be disabled through our cookie preference tool where they are necessary for the Website to function.
10.2 Functional Cookies
Functional cookies may allow us to remember preferences and provide enhanced website functionality.
10.3 Analytics Cookies
Analytics cookies may help us understand:
- Website traffic;
- Page views;
- Product views;
- Website interactions;
- Website performance; and
- Other usage information.
10.4 Advertising and Marketing Cookies
Advertising and marketing cookies or similar technologies may be used to:
- Measure advertising performance;
- Measure conversions;
- Conduct remarketing;
- Manage advertising audiences;
- Understand advertising interactions; and
- Provide or measure relevant advertising.
Where required by applicable law, non-essential cookies will only be activated after the required consent has been obtained.
You may manage your cookie preferences through the cookie consent and preference-management tools available on our Website.
11. ADVERTISING AND REMARKETING
We may use advertising technologies provided by third-party advertising platforms.
These technologies may allow us to:
- Measure advertising performance;
- Measure conversions;
- Understand interactions with advertisements;
- Create or use advertising audiences;
- Conduct remarketing;
- Attribute purchases or conversions to advertising activities; and
- Improve advertising campaigns.
The advertising platforms and technologies used by us may change from time to time.
Where required by applicable law, non-essential advertising technologies will be subject to your consent and applicable cookie preferences.
Third-party advertising platforms may process information under their own privacy policies and terms.
12. DATA SECURITY
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, authentication, encryption or secure transmission technologies, security monitoring, and other appropriate safeguards.
However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
13. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include:
- The right to request access to personal information we hold about you;
- The right to request correction of inaccurate or incomplete information;
- The right to request deletion of personal information where legally permitted;
- The right to request restriction of certain processing;
- The right to object to certain processing;
- The right to withdraw consent where processing is based on consent;
- The right to receive certain personal information in a portable format where applicable; and
- The right to lodge a complaint with a competent data protection authority where applicable.
To exercise an applicable privacy right, please contact us:
support@molteza.com
We may need to verify your identity before processing certain requests.
We will respond to valid requests within the period required by applicable law.
14. DATA ACCESS AND DELETION REQUESTS
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
To submit a request, please email:
support@molteza.com
Please provide sufficient information for us to understand and process your request.
We may request additional information to verify your identity and protect against unauthorized requests.
Certain information may need to be retained where required or permitted by law, including information necessary for:
- Legal compliance;
- Tax and accounting;
- Fraud prevention;
- Security;
- Dispute resolution;
- Enforcement of agreements; or
- Protection of our legal rights.
15. MARKETING COMMUNICATIONS
You may unsubscribe from promotional communications at any time by using the unsubscribe link included in the relevant communication or by contacting us at:
support@molteza.com
Even if you unsubscribe from marketing communications, we may continue to send necessary transactional or service-related communications, including:
- Order confirmations;
- Payment notifications;
- Shipping notifications;
- Delivery notifications;
- Return and refund communications;
- Account security messages; and
- Important service communications.
16. CHILDREN'S PRIVACY
Our Website is intended for a general audience and is not directed to children where prohibited by applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us at:
support@molteza.com
We will take reasonable steps to review and address the request in accordance with applicable law.
17. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to or integrations with third-party websites, applications, social media platforms, advertising platforms, payment services, logistics providers, and other third-party services.
Third-party services operate independently from us and may have their own privacy policies and terms.
We are not responsible for the privacy practices of third-party services except to the extent required by applicable law.
We encourage you to review the privacy policies of relevant third-party services when you interact with them.
18. DO NOT TRACK
Some browsers provide "Do Not Track" or similar privacy settings.
Because there is currently no universally accepted technical standard for responding to all Do Not Track signals, our Website may not respond to such signals in every circumstance.
Where applicable law requires us to recognize a particular privacy preference signal, we will comply with the applicable legal requirements.
19. PRIVACY OF CUSTOMER REVIEWS AND USER CONTENT
If you voluntarily submit reviews, comments, photographs, testimonials, or other content to us, we may process such information for purposes including:
- Publishing customer reviews;
- Providing customer support;
- Improving our products and services;
- Operating our Website; and
- Marketing or promotional purposes where permitted by applicable law.
You should avoid submitting sensitive personal information or information about another person unless you have the appropriate authority to do so.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
- Our business;
- Our Website;
- Technology;
- Third-party service providers;
- Data processing activities; or
- Applicable laws and regulations.
When we make material changes, we may update the "Last Updated" date and provide additional notice where required by applicable law.
We encourage you to review this Privacy Policy periodically.
21. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our processing of personal information, please contact us:
Shenzhen Zixiangzhao Industrial Co., Ltd.
Email:
support@molteza.com
Phone:
+86 17673793355
Address:
Room 216, 2nd Floor, Liangji Building, Donghuan 1st Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen
（Note: This is not the return address. Please contact customer service to obtain the return address.）
Website:
https://www.molteza.com/