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              Shipping policy

              Last Updated: September 24, 2026

              At Molteza, we strive to provide a reliable, transparent, and efficient shipping experience for every customer. This Shipping Policy outlines how we process, ship, and deliver orders within the United States and internationally. Please read carefully before placing your order.

              1. Order Processing
              We process all orders within 1–3 business days (Monday to Friday, excluding holidays) after payment confirmation.
              Orders placed on weekends or public holidays will be processed on the next business day.
              Once your order ships, you will receive a shipping confirmation email with your tracking number and carrier information.
              Please ensure all billing and shipping information is accurate. Incorrect or incomplete addresses may delay delivery or result in additional charges.
              2. Shipping Options and Delivery Times

              International Shipping:

              Standard International: 7–15 business days (depending on destination)
              Priority International: 5–10 business days

              Delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, carrier delays, or severe weather.

              3. Shipping Rates
              Shipping Fee

              RATE NAME CONDITION SHIPPING PRICE

              Free Standard Shipping $80 and up FREE

              Standard Shipping $0~$80 $7.99 USD

              Express Shipping $ 15.99

              Currencies from other countries are automatically converted at checkout.

              *Please note that shipping costs depend on the shipping country and order amount.

               


              If you have any further questions, please contact our customer service via online chat or email at support@molteza.com

              4. Order Tracking

              Once your order has shipped, you will receive an email with a tracking number and a link to the carrier’s website. You can track your shipment at any time to monitor progress. If your tracking number does not update for several days, please contact us for assistance.

              5. Customs, Duties, and Taxes (International Orders)

              International shipments may be subject to import duties, customs taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

              Molteza is not responsible for delays caused by customs processing. If you refuse to pay customs duties or taxes and the order is returned, a refund will be issued minus any return shipping or import fees.

              6. Address Accuracy and Delivery Issues

              Please double-check your shipping details before submitting your order.

              We are not responsible for orders shipped to incorrect addresses provided by the customer.
              If an incorrect address causes a failed delivery, customers are responsible for reshipment costs.
              If a package is marked “delivered” by the carrier but cannot be located, we recommend contacting the carrier directly. Molteza cannot guarantee replacements or refunds for lost packages once marked as delivered.
              7. Delays and Unexpected Circumstances

              While we aim to ensure on-time delivery, certain factors may cause delays, including:

              Customs inspections or import procedures
              Carrier service disruptions
              Public holidays or peak shipping periods
              Natural disasters or extreme weather

              We will do our best to notify customers of any known delays and work to resolve the issue promptly.

              8. Undeliverable or Refused Packages

              If a package is returned to us as undeliverable due to an incorrect address, unclaimed delivery, or refusal to pay customs fees:

              A refund will be issued minus shipping charges and any additional return fees imposed by the carrier.
              If you would like the package reshipped, we can do so after collecting the new shipping cost.
              9. Lost or Damaged Packages

              If your package arrives damaged, or if you believe it was lost in transit:

              Notify us within 7 days of the expected delivery date at support@molteza.com.
              Include your order number, tracking information, and photos (if applicable).
              We will coordinate with the carrier to file a claim and, when verified, arrange a replacement or refund.

              Molteza is not responsible for packages lost due to incorrect shipping information provided by the customer.

              10. Shipping Confirmation and Proof of Delivery

              Once the carrier confirms delivery, the shipment is considered complete. Proof of delivery (such as a tracking update or signature confirmation) serves as evidence of receipt.

              11. Changes to This Policy

              Molteza may update this Shipping Policy from time to time to reflect changes in our operations or shipping partners. Any updates will take effect immediately upon posting on our website. We recommend reviewing this page before placing an order.

              12. Contact Us

              For shipping questions, order assistance, or special delivery requests, please get in touch with our support team:

              Molteza
              Email: support@molteza.com
              Phone: +86 17673793355
              Company Name: Shenzhen Zixiangzhao Industrial Co., Ltd.
              Address: Room 216, 2nd Floor, Liangji Building, Donghuan 1st Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen.
              (Note: This is not the return address. Please get in touch with customer service to obtain the return address.)

              We appreciate your trust in Molteza and are dedicated to ensuring your order arrives safely, efficiently, and beautifully packaged every time.